No refunds or exchanges. All sales are final.

You must go online to cancel or reschedule no less than 48hrs before your appointment (otherwise the system will not allow it even if it is one minute over). Please text (757) 541-8244 to notify us of cancellation.

You are allowed one reschedule if you leave a deposit.
Rescheduled appointments must be no more than 30 days of original appointment.

You are allowed only ONE reschedule for each scheduled appointment. If rescheduling happens often it can result in not being able to schedule services in the future.

No Shows, canceling the day of or outside of 48 hours results in paying the remaining balance of the appointment.

If card is declined or you refuse to pay the balance, you will be banned.

Additionally, if you are more than 10 min late there is no guarantee that we will be able to take you. Please text (757) 541-8244 if you are running late.

Masks are required.

If you are currently on Accutane/ Isotretinoin you are NOT eligible for any services at The Wax Spot.